These terms cover every purchase from galaxygoods.au. Galaxy Goods is operated by Michael van Diermen, sole trader, trading as Galaxy Goods, ABN 28 338 008 901, Findon, South Australia. When you place an order you are agreeing to these terms, so please read them along with our Shipping, Returns & Refunds and Privacy pages, which form part of them. Last updated 31 October 2026.
Who you are buying from
Your contract is with Galaxy Goods. The products we sell are stocked and dispatched by our Australian supply partners from their warehouses, but we are the seller: we take your payment, we are responsible for your order, and we are the ones to contact if anything goes wrong.
Prices
All prices are in Australian dollars and include GST. Delivery is charged per item and shown at checkout before you pay; our Shipping page explains how it works. Prices and availability can change without notice, but the price shown when you complete checkout is the price you pay. If we discover a clear pricing error on an order before it ships (for example a $1,299 television listed at $129), we will contact you and either agree a corrected price with you or cancel the order and refund you in full.
Placing an order
You must be 18 or over to buy from us. Placing an order is an offer to buy; we accept it when we send you the order confirmation email. Please check that email carefully, because the delivery address and products on it are what we will dispatch. If an item turns out to be unavailable, cannot be delivered to your address, or we have good reason to believe an order is fraudulent, we may cancel it. We will tell you as soon as we know and refund any payment in full.
Payment
Payment is taken in full at checkout, by credit or debit card through WooPayments or through PayPal. Your card details go straight to the payment provider and are never stored on our site. We do not offer cash on delivery, lay-by or payment on invoice.
Delivery
Orders are dispatched from Australian warehouses, usually within 1–2 business days of payment, and every order is tracked. Delivery times quoted on the site are estimates based on the courier’s usual service; they are not guaranteed, and we are not responsible for delays once a parcel is with the courier, though we will always chase one up for you. It is your responsibility to give a complete, correct street address and to be available to receive bulky items. If a delivery is returned to the warehouse because the address was wrong or nobody could take it, we will refund the item price less the delivery costs we have paid. Risk in the goods passes to you when they are delivered to your address. Full details are on our Shipping page.
Cancelling or changing an order
If you change your mind before your order has been dispatched, contact us straight away with your order number and we will cancel it and refund you in full. Because warehouses dispatch quickly, we cannot promise to stop an order once it has been placed; if it has already left, it becomes a change-of-mind return under our Returns & Refunds policy.
Returns, refunds and your consumer rights
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in these terms limits those rights. How we handle faulty items, change-of-mind returns and refunds is set out on our Returns & Refunds page.
Warranty
Most products also carry a manufacturer’s warranty; the period is listed on each product page. Warranty claims are handled through us, so contact us first with your order number and a description of the problem, with photos or video where possible. The manufacturer’s warranty is in addition to your rights under the Australian Consumer Law, never instead of them.
Product information
Specifications come from the manufacturer and we check them before listing, but please compare the measurements on the product page with your space before ordering an oven, a dishwasher, an air conditioner or a large television. Images show the product as supplied, though colours can look different on different screens. All appliances are Australian 240V models with an Australian plug; a few commercial items need a 15 amp power point, and we say so on the product page where that applies. Where the law requires installation by a licensed tradesperson, arranging and paying for that installation is your responsibility.
Using the site
Please keep your account details accurate and do not share your password. The words, photos, logos and layout on this site belong to Galaxy Goods or to the brands and suppliers who have given us permission to use them; brand names such as Devanti and Skyworth belong to their owners and are used only to describe the products. You are welcome to browse and buy, but please do not copy the site’s content for another purpose without asking.
Our liability
To the extent the law allows, we are not liable for indirect or consequential loss, such as lost income or the cost of hiring a replacement while a product is being repaired. Where the Australian Consumer Law or other legislation does not apply, our total liability for any order is limited to the amount you paid for it. Nothing in this section removes or limits any right you have under the Australian Consumer Law.
Privacy
How we collect and use your personal information is explained in our Privacy Policy. In short: we use your details to fulfil your order and support you, we share your delivery details only with the warehouse and courier shipping your order, and we never sell your information.
Changes to these terms
We may update these terms from time to time. The version published on the site when you place an order is the one that applies to that order.
Governing law and disputes
These terms are governed by the laws of South Australia and the Commonwealth of Australia. If something goes wrong, please contact us first; almost every problem is sorted out with one email. If we cannot resolve it together, you can also contact Consumer and Business Services (South Australia) or the consumer protection agency in your own state or territory.
Contact
Email hello@galaxygoods.au or phone 0401 824 126. Galaxy Goods is operated by Michael van Diermen, ABN 28 338 008 901, Findon, South Australia.