We want you to love what you ordered. If something isn’t right, here’s how we’ll fix it.
For any product defects or returns, please contact Michael van Diermen via the GalaxyGoods.au contact portal for direct assistance.
Change of mind
You have 30 days from delivery to return an item you’ve changed your mind about. Items must be unused and in their original packaging. Return postage for change-of-mind returns is at your cost, and the refund covers the item price (original shipping isn’t refundable). Contact us first with your order number so we can give you the correct return address.
Faulty, damaged or not as described
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. If an item arrives faulty or damaged, or isn’t what was described, you’re entitled to a replacement or a full refund including postage. Contact us with your order number and a photo of the issue and we’ll sort it out quickly — often without needing the item posted back.
How refunds are paid
Refunds go back to your original payment method within 5 business days of the return being received (or the fault confirmed). Your bank may take a further 1–3 days to show the funds.